ANATRIELLO, Giuseppina; CARLINI, Massimo; CORBISIERO, Fabio; LAURO, Maurizio; MONACO, Salvatore. The Adoption of Chatbot for Customer Service: The Case Study of ANAS. Fuori Luogo Journal of Sociology of Territory, Tourism, Technology, [S. l.], v. 19, n. 2, 2024. DOI: 10.6093/2723-9608/10862. Disponível em: https://www.sharepress.it/index.php/fuoriluogo/article/view/10862. Acesso em: 21 jun. 2025.